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Submitting Service Requests

Welcome to myIT.com Support Center. We pride ourselves on 24/7 monitoring and preventative planning, but problems can still arise. With a variety of ways to submit a ticket, you can expect fast response times, and a quick resolution to whatever technology throws your way.

How to Determine Level of Issue

Please read the description below to determine which level of severity the issue is.

Level - Low

  • Whole company is affected, more of an irritation than a stoppage.
  • Departments or large groups affected, more of an irritation than a stoppage.
  • One user or small group affected, more of an irritation than a stoppage.

Level - Medium

  • Whole company is affected, business is degraded, but reasonable workaround exists.
  • Departments or large groups affected, business is degraded, but reasonable workaround exists.
  • One user or small group affected, business is degraded, but reasonable workaround exists.

Level - High

  • Whole company is affected, major business processes are stopped.
  • Departments or large groups affected, major business processes are stopped.
  • One user or small group affected, major business processes are stopped.

Options for submitting a Request

ServicePage_Phone_Icon-01

Submit by Phone

Priority

Low

Medium

High

Response Time

Weekdays 8am-5pm:

We are ready to answer your call!

After Hours & Weekends:

Leave a message and a tech will return your call in 30 minutes!
*Additional $100 for after hour requests.

How to Submit

Give us a call at:

817.835.0000

For after-hours calls, please leave name, company, phone number, and a description of your issue.

ServicePage_Email_Icon-01

Submit by Email

Priority

Low

Medium

High

Response Time

Weekdays 8am-5pm:

We are ready to answer your email!

After Hours & Weekends (for Level-High):

Leave a message and a tech will give you a call in 1 hour!
*Additional $100 for after hour requests.

How to Submit

Send us an email at:

help@myIT.com

Please include your name, company, phone number, and a description of your issue.

ServicePage_Portal_Icon-01

Submit by Client Portal

Priority

Low

Response Time

Weekdays 8am-5pm:

We are ready to answer your request!

After Hours & Weekends:

Submit a ticket and a tech will reach out the following business day!

How to Submit

*For a more detailed breakdown on response times, action planning, and resolution times, please resolution times, please refer to the SLA provided to your company.

Next Step

When actively working on your ticket, we may ask you to click one of the links below to further assist the process. Please wait for a technician’s instructions on which link to click and what to do next.

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