Submitting Service Requests
Welcome to myIT.com Support Center. We pride ourselves on 24/7 monitoring and preventative planning, but problems can still arise. With a variety of ways to submit a ticket, you can expect fast response times, and a quick resolution to whatever technology throws your way.
How to Determine Level of Issue
Please read the description below to determine which level of severity the issue is.
Level - Low
- Whole company is affected, more of an irritation than a stoppage.
- Departments or large groups affected, more of an irritation than a stoppage.
- One user or small group affected, more of an irritation than a stoppage.
Level - Medium
- Whole company is affected, business is degraded, but reasonable workaround exists.
- Departments or large groups affected, business is degraded, but reasonable workaround exists.
- One user or small group affected, business is degraded, but reasonable workaround exists.
Level - High
- Whole company is affected, major business processes are stopped.
- Departments or large groups affected, major business processes are stopped.
- One user or small group affected, major business processes are stopped.
Options for submitting a Request
Submit by Phone
Priority
Low
Medium
High
Response Time
Weekdays 8am-5pm:
We are ready to answer your call!
After Hours & Weekends:
Leave a message and a tech will return your call in 30 minutes!
*Additional $100 for after hour requests.
How to Submit
Give us a call at:
817.835.0000
For after-hours calls, please leave name, company, phone number, and a description of your issue.
Submit by Email
Priority
Low
Medium
High
Response Time
Weekdays 8am-5pm:
We are ready to answer your email!
After Hours & Weekends (for Level-High):
Leave a message and a tech will give you a call in 1 hour!
*Additional $100 for after hour requests.
How to Submit
Send us an email at:
Please include your name, company, phone number, and a description of your issue.
Submit by Client Portal
Priority
Low
Response Time
Weekdays 8am-5pm:
We are ready to answer your request!
After Hours & Weekends:
Submit a ticket and a tech will reach out the following business day!